Raising the bar...again!

Hello!

We hope each and every one of you are enjoying our cooler Fall weather! Although it has been a little while since we last sent out a newsletter, please stick with us as we have some exciting updates to share with you all.

As you know the market has been hot, and we fortunately were very busy inspecting throughout the “summer slow down.” The reason for the quotes is that we actually saw an uptick in business during the period where we generally expect business to level off or even slow slightly because of the predictable hot summer months. The area where we were most surprised was that we had the opportunity to inspect several luxury homes this summer that were 7,000 square feet+ (and more than $4 million dollars) that required 2-3 inspectors just to finish in a timely manner. 

Can you believe that it is already September? We first wanted to start off by saying THANK YOU! As our valued partners, and often times advocates for Dwell Inspect Arizona, we sincerely appreciate you, your clients, and your business. In a short period of time, we have made a substantial impact on the Arizona market and built lasting relationships with some of the top agents around the valley. We are truly grateful for your continued support.  

The second reason for this email is to update you on some exciting changes that we have been working on this year to help us continue to grow and operate a successful business.

New Team Members:

We are so thankful for the overwhelmingly warm reception that we have received in this market, and pleased to be able to announce the addition of three new team members this year.

Our first addition to the team (and someone that many of you have already had the pleasure of working with) is Richard “Dickie” Armendariz. We actually first met Dickie when we were inspecting a house directly across the street from his personal home. We began talking and immediately knew that he would be a wonderful addition to our growing team. He has over thirty years experience with the Phoenix Fire Department, is a retired fire captain, and has continuously held his contractor’s license for over twenty years. 

Additionally, we're also thrilled to announce the addition of Jerame Tassoul to our team. Jerame has worked in building energy efficiency and project management for some of the city’s biggest builders. His Midwest friendly attitude is a compliment to his building knowledge and excellent client-driven service which make him a valued inspector and team member.

Lastly, our most recent addition to the office is Lindsay Fee who joins us with a background in Fashion Merchandising as well as Commercial Real Estate and brings her valued skill set from working in a corporate setting to our Office Manager role. She is an Arizona native and loves being able to raise her daughter in the Valley she calls home. She is ecstatic to share her knowledge of the area with our current and new clients; she looks forward to continuing to grow with us here at Dwell Inspect.

As our team continues to grow, you can expect our product and service to remain consistent. To become a member of our team, in addition to the state requirements, each inspector must continue their inspection training in order to meet our own Dwell Inspect standards. This may include an additional two to three months of inspection training, technical training, communication training, and report writing skills. Finally, prior to sending any inspector into the field, they have their very own “Dwell Test House” where yours truly plays the role of a difficult client and the inspector is measured with a number of metrics. They must pass in order to be sent into the field as an independent representative of our team. In order to offer the best service, we expect our inspectors to be the best.

Software/Report updates:

In order to deliver a better product to both home buyers and sellers, we are excited to announce that we have changed software formats (see software intro: https://youtu.be/nYKS2WTtqj8). The report will be professional, clean, easy-to-read and organized. Additionally, the report creation is more intuitive and therefore inspectors will be able to complete more detailed reports and deliver them faster. As we continue to improve with this new software, our goal is to move from same-day delivery to on-site delivery (for many houses), thus providing your client with news about their home even faster.

Changing our software platform is fantastic news for real estate agents too! The software offers a BINSR request list tool that helps agents create a professional, clean, and fast BINSR request. This tedious task that used to take hours, can now be created in minutes (for a tutorial visit: https://youtu.be/Ao1Hfjv-b3w)   

Inspection guarantees:

My final thoughts for this newsletter include the promises that we will continue to make to you and your clients. We have worked hard to earn your trust and be your preferred referral for home inspections. As we grow, we understand that it is important to continue to foster that trust. Starting soon, each inspection will include a series of company backed guarantees, and remember each inspection comes with our own personal 200% guarantee. If for any reason your client is not satisfied with the inspection, we will refund their inspection service fee and pay for another inspection company to inspect the same property.

We are excited to be a company that can embrace market changes and continue to offer both real estate agents and clients with better, more effective property inspections. We believe that we have the opportunity and resources to improve the lives of many people, and we look forward to many years of continued growth and exciting opportunities together! 

Thank you,
Sean Garvey

Dwell Inspect Arizona, CEO
Dwell Inspect Georgia, Partner
Diamond Head Home Inspections, Founder